Shipping policy

Welcome to KELLY IN THE SKY.

Thank you for shopping with KELLY IN THE SKY. We're committed to making your shopping experience smooth and reliable, from the moment you place your order to the day your favorite styles arrive. Please review our shipping policy below for details about order processing, shipping rates, tracking, and delivery.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.

We carefully check each order before dispatch to help ensure your items are ready for their journey to you.

2. Processing Time

Order Processing: 1–3 Business Days

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• Orders placed outside business hours will be processed on the next available business day.

• During peak shopping seasons, promotional events, or holidays, processing may take a little longer.

• Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

3. Shipping Methods & Rates

We currently offer the following shipping options for orders shipped within the United States.

Shipping fees are calculated automatically at checkout based on your order total and selected shipping method.

Estimated Delivery Times

• Standard Shipping / Free Shipping: Please refer to the delivery estimate displayed at checkout, if available.

• Expedited Shipping / Free Expedited Shipping: Approximately 6–10 business days, as indicated for the expedited shipping option.

Delivery estimates are not guaranteed and may vary depending on the destination, carrier operations, weather, and other circumstances beyond our control.

4. Order Tracking

Once your order has shipped, a shipping confirmation email will be sent to the email address provided at checkout.

Please allow approximately 24–48 hours for tracking information to become available or update after the carrier receives your package.

You can track your shipment through 17TRACK.

If your tracking information hasn't updated for several days, please contact us at info@kellyinthesky.com, and we'll be happy to assist.

5. Shipping Information

To help ensure successful delivery, please review the following information before placing your order:

• Accurate Address: Please confirm that your shipping address and contact information are correct at checkout.

• Address Changes: If you need to update your shipping address, contact us as soon as possible. Changes cannot be guaranteed once an order has entered processing or shipped.

• Multiple Shipments: Orders containing multiple items may occasionally arrive in separate packages.

• Shipping Carriers: We select carriers based on destination, service availability, and logistics requirements.

• Shipping Restrictions: We do not ship to APO, FPO, or DPO military addresses.

6. Shipping Delays

Although we work hard to ship orders promptly, delivery may occasionally be delayed due to circumstances outside our control, including:

• Severe weather or natural events

• Carrier transportation or operational delays

• Public holidays and peak shopping periods

• Incorrect or incomplete shipping information

• Unexpected logistics or delivery disruptions

We appreciate your patience if your package takes longer than expected to arrive.

7. Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible.

To help us investigate, please provide:

• Your order number

• A description of the issue

• Photos of the shipping package, shipping label, and affected items, if applicable

Our team will review the information and work with the shipping carrier when necessary to help resolve the issue.

8. Customs & Import Charges

For shipments where customs duties, import taxes, VAT, or other applicable fees are charged, these costs are the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

Customers are responsible for complying with local import requirements where applicable.

9. Business Address

KELLY IN THE SKY 892 Little Bear Cv NE Conyers, GA 30012 United States

Please Note: This address is for business correspondence only and is not a return warehouse. Please contact our customer support team for return instructions before sending any merchandise back.

10. Contact Us

If you have any questions about shipping, tracking, or your order, please reach out to us.

Brand: KELLY IN THE SKY Email: info@kellyinthesky.com Address: 892 Little Bear Cv NE, Conyers, GA 30012, United States

Our team aims to respond to inquiries within 24–48 business hours.

Thank you for choosing KELLY IN THE SKY. We hope every delivery brings you a little excitement and a style you'll love wearing.

✨ KELLY IN THE SKY — Find Your Moment, Wear Your Magic.